Macbook TouchID troubleshooting

Created by Matthew O'Connor, Modified on Fri, 13 Feb at 2:18 PM by Matthew O'Connor

download script to run bash terminal and follow prompts

Download JAMF Policy to run script from Self Service

### **Quick Reference Card**

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QUICK FIX SEQUENCE:

1. sudo /usr/local/bin/touchid_fix.sh (Run script)

2. Select Option 10 (Full automated fix)

3. Restart when prompted

4. Test in System Settings

MANUAL QUICK FIX:

sudo pkill -9 -f "biometrickitd"

sudo launchctl start com.apple.biometrickitd

sudo rm -rf /Library/Preferences/com.apple.touchid.*

sudo shutdown -r now

CHECK JAMF RESTRICTIONS:

sudo profiles show | grep -i fingerprint